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Ombuds Work in Higher Education
A Practical Guide
Lies Poesiat
Paperback
ISBN: 9789086598670
2022
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Beschrijving
In this guide, all aspects of ombuds work in higher education are discussed clearly and thoroughly, from the implementation and context of the ombuds function, the everyday practice of an ombudsman (m/f/x) to international differences in terms of the ombudsman?s mandate and powers.
How can ombudsmen carry out their work correctly and effectively? What kinds of complaints do they investigate? How do they deal with complainants and respondents? Should complaints of students and employees be handled differently? And how do ombudsmen maintain impartiality?
This book is not only relevant to ombudsmen worldwide, but is also an insightful read for administrators, policy staff and potential users of the ombuds service.
Lies Poesiat has worked as an ombudsman at the Vrije Universiteit (VU) Amsterdam since 2007. Prior to this, she held the position of ombudsman at the University of Amsterdam. Lies Poesiat served on the steering committee for the European Network for Ombuds in Higher Education (ENOHE) for many years, is co-founder and former chair of the Dutch Association of Higher Education Ombudsmen (VOHO) and gives lectures about her work both nationally and internationally.
How can ombudsmen carry out their work correctly and effectively? What kinds of complaints do they investigate? How do they deal with complainants and respondents? Should complaints of students and employees be handled differently? And how do ombudsmen maintain impartiality?
This book is not only relevant to ombudsmen worldwide, but is also an insightful read for administrators, policy staff and potential users of the ombuds service.
Lies Poesiat has worked as an ombudsman at the Vrije Universiteit (VU) Amsterdam since 2007. Prior to this, she held the position of ombudsman at the University of Amsterdam. Lies Poesiat served on the steering committee for the European Network for Ombuds in Higher Education (ENOHE) for many years, is co-founder and former chair of the Dutch Association of Higher Education Ombudsmen (VOHO) and gives lectures about her work both nationally and internationally.
Meer informatie
Paginas
144 pagina's
Formaat1
240 x 170 x 11 mm
Druk
1
Gewicht
292gram
Taal
Onbekend
Verschijningsdatum
juli 2022
Uitgever
VU University Press
Verschijningsvorm
Paperback
NUR-code
807
Auteur
Lies Poesiat
Taal
Engels
Verschijningsdatum
14-07-2022
Nur
807
Ondertitel
A Practical Guide
Nur code
807
Isbn
9789086598670
Verschijningsjaar
2022